Take advantage of our carpet cleaning deals offered in Canary Wharf E14. Hire us today on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Canary Wharf collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Canary Wharf area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaning Canary Wharf customers, as well as individuals who enquire about or use our carpet cleaning and related services within the Canary Wharf area. It covers personal data collected through our website, over the phone, in person, and through any other communication channels we use to provide our services.
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, address, postcode, and general location within the Canary Wharf area.
Contact information, such as your preferred contact method and any other details you choose to share when you contact us.
Service information, such as details about your property or premises relevant to the cleaning service, access instructions, type and size of areas to be cleaned, and any specific preferences or instructions you provide.
Booking and transaction data, such as dates and times of appointments, records of services provided, invoices, payment status, and information necessary to manage and complete your booking. We do not store full payment card details; payment information is handled by third-party payment processors in line with their own security standards.
Communication records, such as emails, online forms, and notes from phone calls, including any feedback, complaints, or queries you submit to us.
Technical and usage data, such as information about how you interact with our website, basic device and browser information, and preferences you indicate, where this is collected through cookies or similar technologies. Where applicable, we will respect cookie or similar technology settings that you control through your browser.
We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on one or more of the following lawful bases:
Performance of a contract. We process your personal data to provide our carpet cleaning and related services, manage bookings, send confirmations, attend your property, and handle payments and invoices.
Compliance with legal obligations. We may process your data to comply with legal and regulatory requirements, such as maintaining accounting and tax records or responding to lawful requests from authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This can include improving our services, managing our relationship with you, maintaining security, and handling customer queries and complaints.
Consent. Where required by law, we will rely on your consent, for example for certain types of marketing communications or non-essential cookies and similar technologies. You can withdraw your consent at any time, although this will not affect processing that has already taken place.
We use your personal data for the following purposes:
To manage and deliver our carpet cleaning and related services, including confirming appointments, coordinating access to your property, and performing the services requested.
To handle payments, prepare invoices, manage accounts, and maintain accurate business and financial records.
To communicate with you about your enquiries, bookings, changes or cancellations, feedback, and support requests.
To operate, maintain, and improve our services and customer experience, including through analysis of booking trends and service use.
To send you information about similar services that may be of interest to you, where permitted by law and subject to your right to opt out at any time.
To maintain the security of our systems and to detect or prevent fraud, misuse, or other harmful activities.
To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims where necessary.
We do not sell your personal data. We may share your information with trusted third parties who act as data processors or independent controllers, where necessary for the purposes described in this Privacy Policy.
Data processors are third-party service providers who process personal data on our behalf and under our instructions. These may include:
IT and hosting providers who support the operation and security of our websites, systems, and data storage.
Payment processing providers who handle payment transactions and fraud prevention on our behalf.
Customer management, scheduling, or communication platforms that help us manage bookings, reminders, and customer communications.
Professional advisers, such as accountants or legal advisers, to the extent necessary to obtain professional services and comply with legal obligations.
Where we use data processors, we ensure they are bound by contract to protect your personal data, process it only in accordance with our instructions, and implement appropriate technical and organisational security measures.
We may also share personal data with authorities, regulators, or law enforcement where required by law, court order, or in connection with legal proceedings.
Where any of our service providers or systems involve transferring personal data outside the United Kingdom or European Economic Area, we will ensure that an appropriate level of protection is in place. This may include using countries recognised as providing an adequate level of protection, entering into appropriate data transfer agreements, or using other safeguards permitted by data protection laws.
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide services, manage our relationship with you, and comply with legal, accounting, or reporting obligations.
In general, we retain basic customer and transaction records for a period required under applicable tax and accounting laws. Service-related information and communications may be retained for a reasonable period after the end of our relationship to handle any queries, complaints, or legal claims.
When personal data is no longer required, we will securely delete or anonymise it, taking into account applicable legal and regulatory requirements and our own retention policies.
You have certain rights in relation to your personal data, subject to applicable law. These may include:
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data.
Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you believe is incorrect.
Right to data portability. In certain cases, you can request that we provide you with personal data you have provided to us in a structured, commonly used, and machine-readable format, or that we transmit it directly to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests and you believe your rights and interests override ours. You always have the right to object to direct marketing at any time.
Right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time. This will not affect any processing that took place before withdrawal.
To exercise any of these rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with Carpet Cleaning Canary Wharf. We may need to verify your identity before responding to your request.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems, and training staff on data protection responsibilities. While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed as completely secure.
Our services are intended for adult customers. We do not knowingly collect personal data relating to children in connection with our carpet cleaning services. If you believe that a child has provided us with personal data, please contact us so that we can assess and, if appropriate, delete the information.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable laws and guidance. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or how Carpet Cleaning Canary Wharf handles your personal data, you can contact us using the contact information provided on our website or via the communication channels you normally use with us.
You also have the right to lodge a complaint with the UK data protection authority if you are concerned about how we process your personal data. We would, however, welcome the opportunity to address your concerns directly before you approach a supervisory authority.
(70)
