Take advantage of our carpet cleaning deals offered in Canary Wharf E14. Hire us today on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Canary Wharf provides carpet, upholstery and related cleaning services to residential and commercial customers. By placing a booking, you agree that you have read, understood and accept these Terms and Conditions, which form a binding agreement between you and Carpet Cleaning Canary Wharf.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or organisation who makes a booking for services.
Company means Carpet Cleaning Canary Wharf, the provider of the services.
Services means carpet cleaning and any associated or additional cleaning or stain treatment services agreed with the Customer.
Premises means the property or properties where the Services are to be carried out.
The Company provides professional carpet cleaning and related services within its defined service area, which includes Canary Wharf and surrounding districts, subject to availability.
The specific Services to be supplied, including the areas to be cleaned, the type of cleaning process and any additional treatments, will be agreed at the time of booking and confirmed in the booking confirmation.
The Company reserves the right to decline any booking where it reasonably considers that the Premises are unsafe, inaccessible or unsuitable for the Services requested.
Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time. At the time of booking, the Customer must provide accurate information about the Premises, including access arrangements, approximate room sizes, the condition of the carpets and any specific stains or issues.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may require a deposit to secure the booking. If a deposit is required, this will be communicated before the booking is finalised.
The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any inaccuracies. The Company will not be liable for any loss resulting from incorrect information supplied by the Customer.
The Customer must ensure that the Company’s operatives have safe and unobstructed access to the Premises at the agreed date and time, including any necessary parking or entry arrangements. Parking charges or congestion charges, where applicable, may be chargeable to the Customer if not otherwise arranged.
The Customer must remove fragile, valuable or breakable items from the areas to be cleaned before the arrival of the operatives. The Company does not accept responsibility for damage to items that have not been removed or adequately protected.
The Customer must ensure that there is a functioning supply of electricity and water at the Premises during the provision of the Services. Failure to provide access, utilities or a safe environment may result in the booking being treated as a late cancellation, and charges may apply as set out in these Terms and Conditions.
Prices for Services are based on the information provided by the Customer at the time of booking, including the size and condition of the carpets and the nature of the Premises. Any price indicated before inspection of the Premises is an estimate only.
The Company reserves the right to adjust the quoted price if, upon arrival, the actual condition or size of the carpets or scope of work differs significantly from what was described at the time of booking. In such cases, the operative will inform the Customer and seek agreement before proceeding.
All prices are stated in pounds sterling and, unless explicitly stated otherwise, are inclusive of any applicable taxes.
Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment immediately on completion of the Services, depending on the type and scale of the job.
Accepted payment methods will be advised to the Customer and may include card payment, bank transfer, or other recognised payment methods. Cash payments, where accepted, must be made directly to the Company’s appointed operative or as otherwise instructed by the Company.
For commercial Customers, alternative payment terms may be agreed in writing, including invoicing and payment within a specified period. Where payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate and to suspend further Services until payment is made.
The Customer may cancel or reschedule a booking by giving the notice required by the Company’s current cancellation policy, which will be communicated at the time of booking. As a general guideline, cancellations or rescheduling with less than 24 hours’ notice may incur a charge up to the full cost of the scheduled Services.
If the Customer fails to provide access to the Premises at the agreed time, or if the Premises are not in a state that allows the Services to be carried out safely and effectively, the Company may treat the booking as a late cancellation and charge accordingly.
The Company reserves the right to cancel or reschedule a booking at any time if operatives are unavailable, if access to the Premises is impossible, or due to circumstances beyond the Company’s reasonable control such as severe weather, transport disruption or equipment failure. In such cases, the Company will offer to reschedule the Services at a mutually convenient time. Where the Company cancels and the Customer does not wish to reschedule, any prepaid amounts for Services not carried out will be refunded.
The Company will provide the Services with reasonable skill and care, using appropriate cleaning methods and products for the type of carpet and level of soiling known to the Company. However, the Customer acknowledges that results can vary depending on the age, material, condition and prior treatment of the carpets.
The Company does not guarantee the removal of all stains, odours or marks. Certain stains may be permanent, and attempts to remove them can occasionally cause secondary effects such as lightening or colour variation. The Customer accepts that such outcomes may be unavoidable, and the Company will not be liable where reasonable care has been taken.
The Customer is responsible for informing the Company in advance of any known issues with the carpets, including colour run, shrinkage risk, loose seams, pre-existing damage or previous use of incompatible cleaning products. Failure to disclose such information may limit the Company’s liability for any resulting damage.
The Company’s liability for any loss or damage arising from the provision of the Services shall be limited to the value of the specific Service in question or, where appropriate, the cost of repair or replacement of the affected item, whichever is lower, subject to applicable law.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort or otherwise.
The Customer must notify the Company in writing of any alleged damage, defect or complaint relating to the Services within 48 hours of completion. The Customer must provide reasonable evidence, including photographs where possible, and allow the Company a reasonable opportunity to inspect and, where appropriate, remedy the issue.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
While reasonable care is taken during the provision of the Services, the Customer is responsible for securing or removing personal items, documents, valuables and fragile objects from the areas to be cleaned.
The Company does not accept liability for damage to or loss of items that have not been removed or adequately protected, except where such damage results directly from the Company’s negligence and was reasonably foreseeable.
The Company will handle, transport and dispose of any waste water, residues and related by-products from the cleaning process in accordance with applicable UK waste management and environmental regulations.
Where waste water can be safely discharged at the Premises in compliance with local regulations, the Company’s operatives may do so using appropriate methods. The Customer agrees to permit reasonable access to drains or designated discharge points, provided this does not breach any legal requirement.
The Company will not remove or dispose of hazardous waste unless this has been expressly agreed in advance and is within the Company’s licensed capability. If hazardous materials are discovered unexpectedly, the Company may suspend the Services and the Customer may be liable for any costs incurred as a result of the interruption.
The Company is committed to maintaining high standards of health and safety. Operatives will use equipment and cleaning products in accordance with manufacturer instructions and applicable regulations.
The Customer must inform the Company in advance of any particular health and safety risks at the Premises, including restricted access areas, sensitive equipment or vulnerable occupants. The Customer must ensure that children and pets are kept away from areas being cleaned until those areas are safe and dry.
Some cleaning products may cause temporary odours or require ventilation. The Customer is responsible for following any safety advice given by the Company, including keeping windows open or staying out of treated rooms for a recommended period.
Where the Company offers any service guarantee, the terms of that guarantee will be set out separately and must be read together with these Terms and Conditions. Any guarantee is subject to the Customer following all aftercare advice provided by the Company.
If the Customer is dissatisfied with any aspect of the Services, the Customer must contact the Company within 48 hours of completion. The Company may, at its discretion, offer a re-clean of the affected area or another appropriate remedy. This shall be the Customer’s sole and exclusive remedy, subject to applicable legal rights.
The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, power outages, transport disruption, public health restrictions or acts of government.
In such circumstances, the Company may suspend the Services and will seek to reschedule as soon as reasonably practicable.
The Company will collect and process personal data about the Customer in order to manage bookings, provide Services and handle payments and communications. The Company will comply with applicable UK data protection laws when handling such information.
The Customer’s personal information will only be used for legitimate business purposes and will not be sold to third parties. The Company may share necessary information with its operatives and service providers solely for the purpose of delivering the Services and processing payments.
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
Any changes to the Services or terms specifically agreed with the Customer must be confirmed by the Company and will only apply to that particular booking unless otherwise stated.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written booking confirmation and any additional written terms agreed with the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings, communications or representations, whether oral or written.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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